Important: The Bureau du Taxi de Montréal has ceased all activities related to enforcing the “Act respecting paid passenger transportation by automobile” (Loi concernant le transport rémunéré de personnes par automobile). Accordingly, in compliance with legal requirements, to report, provide information, file a complaint or make a request regarding paid passenger transportation by automobile, you may contact the following organizations.

Lost Items

If the trip originated from or intended for Montréal–Trudeau Airport, please refer to Aéroports Montréal – Lost and Found:

Otherwise, passengers should contact the taxi company directly. By providing the pick‑up location, drop‑off point, date and time of the trip, the company can consult its GPS records.
A list of taxi companies operating in Montréal is available at mtltaxi.net.
Please note that your taxi driver may be independent and not affiliated with any company.

Complaints

For complaints regarding driver behaviour, complainants must contact the taxi company directly.
A list of companies operating in Montréal is available at mtltaxi.net.

If the trip originated from Montréal–Trudeau Airport, you may contact Aéroports Montréal:

For complaints related to regulations (e.g., tariff violations, unsafe driving, refusal of service, vehicle condition, illegal transport, etc.), you can contact Contrôle routier Québec (CRQ):

For issues related to taxi stands, please contact:

  • By phone: 311 (City of Montréal service)
  • Your borough office

BONJOUR Branding Inquiries

For any request regarding the “BONJOUR” branding, please email: bonjour@agencemobilitedurable.ca

Taxi Operator Requests

For access requests as a taxi operator or as a search engine partner, please submit your inquiry electronically to: DMAD_info@agencemobilitedurable.ca